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Enquire today regarding having Blue Knot Foundation training. Please complete the online enquiry form, or alternatively, contact our In-house Training Coordinator on 02 8920 3611 or


“There's always something to learn in this field. I hope this ensures we deal more appropriately with the survivors who enter our process. ”

MARIE BOND Professional Standards Office

“Great training, having worked in child abuse and investigation for over 10 years - I've never been delivered training so relevant.”

ANTOINETTE AGUILINA Disclosure Report Writer

“The facilitator was so humble with his training and approach to us. Our answers and comments were so beautifully validated. There was no right or wrong ”

Anonymous, Perth

“I am not a counselor but it was extremely helpful in helping to design a community-based healing strategy for the Catholic Church .”

DES CAHILL, Melbourne

“Thank you! The most engaging and informative training day I have attended. Looking forward to introducing the things I have learnt into both my personal and professional life. I will leave today with a different way of thinking to what I walked in with”

CARLI, McCarthur

CPD Information

Professionals may claim CPD hours / credits / points for their participation in Blue Knot Foundation training workshops as a self-directed learning activity.

Blue Knot Foundation helps you meet your reporting obligations by having clearly articulated learning outcomes attached to each workshop and issuing Certificates of Attendance to participants upon completion of the workshop. For more information please refer to your professional association or the AHPRA website.

Trauma-Informed Redress: Direct Personal Response

TI Redress image

This one day interactive training provides the information and skills needed by institutional personnel to deliver effective redress processes including in the provision of a direct personal response.

The Royal Commission into Institutional Responses to Child Sexual Abuse has recommended that all institutions by and within which people were sexually abused should participate in a redress scheme. It is essential to the wellbeing of survivors that institutions which offer a direct personal response are informed by understanding of the redress process, child sexual abuse, the ground-breaking research related to Trauma-informed Practice, defence mechanisms, institutional dynamics, `parallel processes’, and the challenges of providing redress to those harmed by and within institutions. 

Effective redress programs require all representatives involved in providing them, and all the policies and practices of participating institutions, to be trauma-informed. This is both to minimise destabilisation and re-traumatisation and to optimise healing. 

The training facilitates the planning and provision of all elements of a direct personal response in order to optimise the meeting of survivor expectations. This includes the knowledge and skills to embed trauma-informed principles into every step of engagement. It will also workshop content and process dynamics, ways to enhance communication, to attune to non-verbal communication, and to facilitate positive meetings. 

At the session’s completion participants will be better able to:

  • Define redress, its components & principles 
  • Distinguish between types of trauma; why institutional trauma is `complex’ trauma
  • Name 3 individual and institutional defence mechanisms & their importance
  • Define the 5 core trauma-informed principles & identify the multiple points at which they need to be  embedded when planning for redress
  • Delineate dynamics & `parallel process’ of institutional abuse; demonstrate understanding of key tasks of redress - initial contact, crafting of apology & room set-up, appropriate conclusion of direct personal response/redress meetings
  • Demonstrate knowledge of impacts of complex trauma on mind & body, links to emotional & physical health problems
  • Demonstrate knowledge & understanding of the `window of tolerance’ & of appropriate responses to different expressions of distress
  • Identify 3 forms of non-verbal communication and describe and demonstrate 3 communication skills necessary for safe facilitation of meetings
  • Recognise and address content & process dynamics, confirm survivor expectations and that they are met 
  • Workshop steps for trauma-informed direct personal response/ redress
  • Attune to individual & systemic dimensions of trauma-informed direct personal response/redress
  • Experience opportunity for experiential learning using role plays in trauma-informed responding in direct personal response/redress processes

Material presented in the training will be comprehensive, and will draw on the research based on the Blue Knot Foundation's Practice Guidelines for Treatment of Complex Trauma and Trauma Informed Care and Service Delivery

Click here to download of all Blue Knot Foundation professional development training of particular interest to the legal and justice sector.

Who should attend?

All institutional personnel who will be involved, directly or indirectly, in the redress process, including in the provision of a direct personal response.