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Currently hiring - Telephone Counsellor (Contractor Position)

Blue Knot Foundation National Office, Neutral Bay (Sydney, NSW)

Shifts of 4-hour duration; opportunities for multiple shifts; regular and casual roles available, no overnight work required

Blue Knot Foundation is the leading national organisation working to meet the needs of adults with a lived experience of complex trauma. Blue Knot Foundation provides resources, counselling and support, education, training and other services.

Blue Knot Helpline is the only specialist Helpline in Australia for adult survivors of all forms of childhood trauma and abuse. The Helpline provides professional short-term counselling, support and information to adult survivors living in Australia as well as those who support them personally and professionally. The Helpline also supports people engaged with or impacted by the Royal Commission into Institutional Responses to Child Sexual Abuse. Referrals are provided, where relevant and available, for ongoing trauma-specific services through our referral database of trauma-informed practitioners and agencies.

Counsellors on the Helpline are skilled in diverse therapeutic modalities and all work is informed by the Blue Knot Foundation’s Practice Guidelines for the Treatment of Complex Trauma:

Counsellors are encouraged to work a minimum of two four-hour shifts per week, to a maximum of four shifts per week. All shifts are between the hours of 9am-5pm Monday-Sunday, and no evening or overnight shift work is required.

Counsellors are supported with debriefing by the Helpline managers and a peer support Debriefing roster.  Counsellors are additionally able to apply for shifts on the Debriefing roster following completion of the probation period and at least 30 rostered shifts. Group supervision is provided by external supervisors.

Please note that successful applicants will be required to undertake a police check and there will be a 3-month probation period.

Important Dates

27 September 2016                         Closing date for applications

18/19 October 2016                        Interviews

14 November 2016                          Induction (1pm – 3pm)

Click here to download the Position Description.


Selection Criteria – Telephone Counsellor

Blue Knot Helpline Counsellors need to possess qualifications, expertise and experience that will enable them to provide trauma-informed support to adult survivors of childhood trauma and abuse, as well as those who support survivors personally and professionally. Essential criteria are:

  • Tertiary qualifications in counselling, psychology or social work and current membership of a relevant professional body
  • Knowledge about and expertise working with complex developmental trauma, trauma dynamics, and the impacts and effects of childhood traumatic stress on adults
  • Trauma-informed telephone counselling skills and experience
  • Experience with risk assessment, interventions and crisis management
  • Experience with debriefing processes that uphold counsellor wellbeing and the delivery of a safe, effective and high quality service
  • Knowledge of support and service pathways for survivors of childhood abuse and trauma, callers engaging or enquiring about the Royal Commission into Institutional Responses to Child Sexual Abuse, and those seeking referrals for ongoing therapeutic services
  • Willingness to work at least 2 shifts per week is preferred
  • Availability to attend evening team meetings (6 per year) and group supervision (minimum of 6 per year)
  • Computer competency in Word, Excel, Outlook, database and internet use as applicable to a Helpline service.
  • Current Australian Business Number (ABN) and professional indemnity insurance of at least $1 million dollars

Please address each of the selection criteria using the attached template and demonstrate that you meet the requirements, to a maximum of 300 words for each criterion.

For more information, please contact Merle Conyer or Michael Burns on 8920 3611.

Email applications to: by 27 September 2016.  All applications must include a cover letter, current resume, response to all selection criteria, shift availability using the template provided and availability to attend an interview on 18 or 19 October 2016.






Blue Knot Foundation (formerly ASCA) is the leading national organisation working to improve the lives of the 1 in 4 (five million) Australian adult survivors of childhood trauma, including abuse. 

At the forefront of pioneering trauma-informed policy, practice, training and research, Blue Knot Foundation provides specialist phone counselling, information and resources, and an extensive professional development training program, as well as other services. 

Job Description

The Training Manager manages Blue Knot Foundation’s training arm. The role is varied and exciting with an opportunity to apply your skills and experience to build this vital arm of the organisation. 

Responsibilities include coordination of the design, delivery and evaluation of our portfolio of education/ training products and supervision services as well as managing client and stakeholder relationships.

The role necessitates a solid business model to grow sales revenue, rigorous quality assurance processes and effective client/contract management. The successful candidate would lead a small internal team as well as a team of contracted trainers.  

Key functions of the position include;

  • Efficiently and effectively manage training team with liaison across other internal teams for optimal end-to-end service 
  • Proactively seek, respond to, scope and develop proposals for training and supervision inquiries to meet client needs, including opportunities for partnership and collaboration
  • Oversee scheduling and support marketing of public training as well as delivery of all training to optimise end-to-end client experience 
  • Effectively and efficiently manage external stakeholder relationships including targeted communications: with clients and trainers, including recruitment, orientation, deployment and ongoing support 
  • Oversee regular quality assurance processes (including quality improvement and customer satisfaction) of all training events and materials
  • Recommend initiatives to contribute to the growth and development of the training and supervision services as well as consideration of new service initiatives, including online training  
  • Budgetary responsibility including but not limited to developing pricing models for financial growth, and support for budget setting, planning, reconciliation, and reporting

The ideal candidate will have a background in counselling, social work, community development or related area, demonstrated knowledge of the health and/or human services sector.

You will demonstrate leadership and/or management experience, be robust and resilient, and an effective communicator, negotiator and collaborator. You will be able to motivate and inspire staff, contractors and teams, have the capacity to work autonomously and within a team, and across a broad spectrum of activities and stakeholders.

We are looking for a candidate with a proven ability to develop, grow and manage a successful training business with tangible return on investment. 

Closing date for applications: 14th October 2016 at 5pm

Please include your CV, and a separate cover letter addressing each of the key functions mentioned in this job description.

For more information, please contact Cathy Kezelman on 02 8920 3611.

Email applications to: by 5pm, 14th October 2016. All applications must include a current resume, and a separate cover letter with response to key functions. Please note: our offices are located in Neutral Bay, NSW.

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Health Direct



“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”


“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”


"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”


Contact Us

Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Office Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Operating Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman AM
0425 812 197 or

For media enquiries, please contact: 
Christine Kardashian, Group Account Director
0416 005 703 or 02 9492 1007 or